Terms of Service

These general terms of service govern the relationship between the client and the provider DKMEDIA, David Koznicov s.p. in the delivery of services.

1. Provider

DKMEDIA, David Koznicov s.p., Velika Polana 188, 9225 Velika Polana. Registration No.: 9559655000, Tax No.: 48325406 (not liable for VAT). Contact: info@dkmedia.si, +386 41 211 030.

2. Services

The provider offers digital marketing services, including the development of websites and applications, conversion rate optimization (CRO), paid advertising, email marketing, and the introduction of AI tools and automations. The scope of each project is defined in the offer or contract.

3. Offers and orders

Based on an inquiry, the provider prepares an offer. The collaboration is deemed concluded upon written confirmation of the offer (including by email) or by signing a contract.

4. Prices and payments

Prices are set out in the offer. The provider may charge per project (one-off) or monthly (retainer), in line with the agreed model of collaboration. Payment terms and conditions are stated on the invoice or in the contract. Late payment may result in a temporary suspension of services. The provider is not liable for VAT, so it is not charged on the services (in accordance with the Slovenian VAT Act, ZDDV-1).

5. Client's obligations

The client provides timely and accurate information, access and materials necessary for the delivery of services, and warrants that their use does not infringe the rights of third parties.

6. Provider's obligations

The provider performs the services professionally and diligently and keeps the client informed of the progress of the work. The provider does not guarantee specific business results, as these also depend on factors beyond its control.

7. Intellectual property

Upon full payment, the agreed rights to the deliverables are transferred to the client. The provider reserves the right to list the completed work among its references, unless the parties agree otherwise in writing.

8. Liability

The provider is not liable for indirect damage, lost profit, or damage arising from the operation of third-party providers' services (e.g. advertising platforms, hosting). The provider's total liability is limited to the amount of services charged for the relevant project.

9. Termination of collaboration

Either party may terminate the collaboration in writing. For monthly services, the notice period agreed in the offer applies. The client settles all services performed up to that point.

10. Protection of personal data

We govern the processing of personal data in our privacy policy.

11. Dispute resolution

The parties shall resolve any disputes amicably. If this is not possible, the competent court in the Republic of Slovenia has jurisdiction. Slovenian law applies.

12. Changes to the terms

The provider may update these terms from time to time. The version published on this page is the one in force.